Shipment Receiving Instructions

Damaged or missing parts?

1. Unload product and collect paperwork

When your shipment arrives, you will be responsible for removing the pallets from the truck using a forklift or pallet jack, unless additional shipping services were included in your order.

You will receive three documents with your shipment:
• Delivery receipt (Provided by the Driver)
• BOL
• Pulling Summary

The BOL and Pulling Summary are in a small plastic envelope taped to the top area of the pallet. Look for an orange rectangle that reads "PACKING SLIP ENCLOSED".
The Pulling Summary is your packing list and will detail each order and each item that is included in your shipment.

Important: Do not refuse your shipment!
Take your time and follow the instructions on this page.

2. Visually inspect all pallets and cartons

Before the driver leaves, walk completely around each pallet and visually inspect all items.
The shipment should arrive stacked evenly, wrapped in plastic and banded.

If there is any visible damage, you must mark “DAMAGED” on the delivery driver’s receipt.
Damage may include boxes that are crushed, ripped, have holes, scuffmarks, shoe prints, or product falling off the pallet.
During delivery it is important to receive the shipment and not feel rushed.

Before the delivery driver leaves:
1. Count the number of pallets and items to ensure all product was delivered. Smaller items may have been comgined and in a larger box.
2. Note any discrepancies on the delivery receipt.
3. If all items are in good condition and your order is complete, sign the delivery receipt free and clear.

If there is visible damage to the shipment:
You must still take delivery and proceed with filing a claim as outlined below.  If the delivery receipt is not signed and damage or discrepancies are not noted, your claim will be denied. 

3. Complete the delivery inspection

Within 48 hours of delivery all items must be externally inspected for damage and reconciled with the BOL.

Review that each of the boxes you received match your bill of lading and matching your order acknowledgment.
All boxes and packages must be inspected internally for damage prior to installation.

In the event of damaged or defective items:
Do not dispose of the carton or packing material.  Do not assemble the product.
Follow the instructions below for filing a claim.

Filing a Claim

If there is external damage or missing items:
You must contact US Discount Office Furniture within 48 hours of delivery receipt.
Your claim will be denied if external damage or missing items are not reported within 48 hours of delivery.

When filing a claim, the following information is required:
• Order number and date of purchase
• SKU number, quantity affected
• Description of damage
• Photos of the damage
• Photos of the box where the damage occurred
• Photos of the overall box if taken out of carton
• Signed delivery receipt noting that the order was received with damage upon arrival

Responsibilities and Exclusions
Damaged merchandise must be kept in the original packaging with all original packing material at the location where the product was delivered to until the claim is resolved, which may be up to 120 days.
Orders in which the Customer disposes of packaging and/or items are ineligible for claims processing.
Dealer assumes all financial liability for replacement of damaged items and shipping costs of approved claims.

Claims are submitted via Email.  Attach photos in your request.