Frequently Asked Questions

We offer a wide range of commercial office furniture, including chairs, desks, workstations, cubicles, tables, reception furniture, storage solutions, filing cabinets, and more.

We only sell new, high quality commercial furniture. In order to best serve our clients nationwide, we focus on providing professional quality pieces that are available everywhere, as opposed to used furniture that can cost our clients thousands of dollars to ship across the country.

We are confident our pricing on commercial-quality items is among the lowest in the market nationwide. If, before placing your order, you find a lower price for the identical item from a verifiable U.S. retail business, including all taxes and delivery in the comparison, we will meet or beat that price. Submit your documentation (a quote, invoice, or ad) to our team before checkout to request a match. Requests cannot be honored after an order is placed. Auction houses, used and pre-owned dealers, and marketplaces like eBay or Craigslist are excluded, and items purchased under this guarantee are not eligible for return.

See our Terms of Service for full details.

You can request a quote through our website, via live chat, or by calling our sales team. All quotes are custom created by our sales professionals to ensure you are getting exactly what you need at the lowest available price.

Yes. We work closely with our suppliers to advertise our items at the lowest possible price point to save our clients money. If your order amounts exceed certain thresholds, our team works directly with those suppliers to provide even deeper discounted rates, which are passed on to you.

Request a quantity quote.

We accept major credit cards and can discuss other payment arrangements for qualifying business accounts.

We ship to all 50 U.S. states, including Washington D.C. Standard freight pricing covers the 48 contiguous states and the District of Columbia. Alaska, Hawaii and Puerto Rico are quoted individually rather than at the standard rate, so contact us before ordering and we will price the freight up front. Some items may not be available in all markets.

In-stock orders typically leave the warehouse in 2 to 4 business days, depending on which warehouse ships your order and how large it is. Made-to-order items typically take three to six weeks. Transit time after the order ships depends on your proximity to a regional distribution center. Clearance items can take longer, because availability is limited and stock sits in varying warehouse locations.

Delivery cost depends on your location, the size of your order, and which delivery service your building needs. For most orders the rate is calculated in your cart before you check out, and the number you see is the number you pay.

See How Our Shipping Works for how the delivery options work and how to choose the right one.

As a commercial furniture dealer, our standard delivery is to the loading dock of your commercial location. At checkout you choose the option that matches your building, including a liftgate if you do not have a dock. A liftgate is a powered platform that lowers the pallet from the truck bed to ground level.

Inside delivery and white glove service are available with advance notice and are quoted separately.

Yes. Low-cost delivery is priced at checkout. Professional assembly and installation are available for most products, but they are not sold at checkout, because scope varies too much to price sight unseen. We quote installation per project and work with licensed and insured carriers and installers across the U.S.

Tick the installation request box at checkout, or call us, and a representative will follow up with scope and pricing.

Yes. We can arrange teardown and haul-away services for an additional fee through our network of trusted installers. Let us know before your order ships so we can schedule it alongside the delivery.

More detail on how shipping and delivery services work.

Yes. We provide free initial space planning to help you select the right furniture and design efficient layouts. Our team uses modern space planning software to map out your space and show exactly how your new furniture will fit.

Planning helps avoid costly layout mistakes, ensures furniture fits properly, and creates better workflow and comfort.

Learn more about our planning service.

Returns must be authorized with your sales representative before processing. New items in unused condition may be returned for a refund, minus delivery, within 30 days.

Full Returns Policy.

Orders over a certain value may be subject to a restocking fee, depending on the product and the reason for return.

Inspect your shipment immediately upon delivery and note any visible damage on the delivery receipt before the driver leaves. Report visible or concealed damage to your sales representative within 48 hours with photos and order details so we can resolve it as efficiently as possible. Claims reported after 48 hours can be denied by the carrier.

Do not refuse the shipment. Note the damage, accept the delivery, and call us.

See Shipment Receiving Instructions and How Our Shipping Works.

New products come with a Limited Lifetime Warranty on manufacturing defects. Specific components, such as seating mechanical parts, may have fixed warranty periods.

Clearance items may have a limited return window for manufacturer defects, and identical items may not be available for replacement.

Contact our customer care team with your order details, photos, and a description of the issue. We will guide you through the process.

See Product Warranties.

GreenGuard certification indicates the furniture has low chemical emissions, contributing to healthier indoor air quality.

BIFMA sponsors the development and maintenance of furniture safety, performance, and sustainability standards that impact people's lives.

More on what BIFMA is and why it matters.

An American National Standard is a voluntary consensus standard developed in accordance with the ANSI Essential Requirements, subject to ANSI's neutral oversight and approval. Those requirements are designed to ensure that development of American National Standards is a fair and responsive process that is open to all directly and materially interested parties.

See GreenGuard commercial furniture and certified, sustainable furniture.

Once your order ships, your tracking details will be sent to you when available. Occasionally, express delivery or orders within close proximity to the distribution center may not have tracking details available. Your sales rep can help you track your order when needed.

Chat with a specialist using the chat window on this page, or call our team at 877-226-2244, Monday through Friday, 8am to 5pm CST. Inquiries made after hours or on weekends are handled in the order they are received.

See Customer Support.