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U.S. Discount Office Furniture (USDO) Limited Lifetime Warranty covers the original purchaser for new product sold by U.S.Discount Office Furniture. At U.S. Discount Office Furniture’s discretion, USDO will repair, replace or refund products and components found to be defective in material or workmanship, prorated based on usage time. Download the Warranty Claims document for how to process your claim, including additional terms and conditions.
Warranty Period: The warranty period extends to the life of the product when used under normal office conditions and are
based upon a standard 40-hour work week. Unless specified to the contrary, chairs are warrantied to support current BIFMA
weight capacity rating. Additional exclusions are as follows:
The following products are covered by a 5-year warranty:
• Height adjustable tables
• LED task lights, electronics and power modules, and accessories
• Seating mechanical components
The following products are covered by a 2-year warranty:
• All fabric and foam cushions, seating pads, insulation
• Solero/Webb and modesty dividers
• 24/7 and big and tall chairs
Metal filing and storage products are covered by a 10-year warranty.
U.S. Discount Office Furniture (USDO) Limited Lifetime Warranty covers the original purchaser for new product sold by U.S.Discount Office Furniture. At U.S. Discount Office Furniture’s discretion, USDO will repair, replace or refund products and components found to be defective in material or workmanship, prorated based on usage time. View the Processing Warranty Claims page for additional terms and conditions for warranty claims.
Warranty Period: The warranty period extends to the life of the product when used under normal office conditions and are
based upon a standard 40-hour work week. Unless specified to the contrary, chairs are warrantied to support current BIFMA
weight capacity rating. Additional exclusions are as follows:
The following products are covered by a 5-year warranty:
• Height adjustable tables
• LED task lights, electronics and power modules, and accessories
• Seating mechanical components
The following products are covered by a 2-year warranty:
• All fabric and foam cushions, seating pads, insulation
• Solero/Webb and modesty dividers
• 24/7 and big and tall chairs
Metal filing and storage products are covered by a 10-year warranty.
• Items subject to abuse, misuse, neglect, alteration or incorrect installation
• Use of products for purposes other than original design including use for rental purposes
• Variances or natural changes that may occur in the color and texture of fabric, leather, wood or other materials
• Damage incurred from shipping and storage, natural or manmade disasters
• Labor or transportation charges incurred during the warranty period
This warranty is nontransferable. Authorization must be secured from U.S. Discount Office Furniture before any repair
charges have been realized. Labor and shipping costs are not covered in this warranty program unless agreed to by an
authorized U.S. Discount Office Furniture officer.
To process warranty or service claims please contact your U.S. Discount Office Furniture Customer Service or Sales contact.
The following information is required:
• Date of purchase and PO numbers.
• Original receipt if applicable.
• Model number and a detailed description of the issue.
• Photos supporting the claim including packaging material
• Claims can be denied if supporting information is not provided.
