Make the Most of Your USDO Furniture Warranty: What You Need to Know

When you invest in furniture from US Discount Office Furniture, you’re not just purchasing a piece of your workspace, you’re getting peace of mind with a warranty that’s designed to support you long after the sale. But like any warranty, the fine print matters. Here’s how you can take full advantage of your USDO furniture warranty and avoid any surprises if an issue arises.

What the Warranty Covers

US Discount Office Furniture’s Limited Lifetime Warranty protects the original purchaser against defects in material or workmanship. If something goes wrong under normal use, USDO will repair, replace, or refund the product (or affected components), based on how long it’s been in use.

Keep in mind: The warranty only applies to furniture sold directly by USDO, and coverage is prorated depending on usage time.

What’s Not Covered

To keep expectations clear, here are a few common exclusions:

• Damage from abuse, misuse, neglect, or improper installation

• Use of the furniture in a rental setting or outside its intended purpose

• Natural variances in color, grain, or texture of wood, fabric, or leather

• Damage due to shipping issues, storage conditions, or disasters

• Labor and shipping costs related to repairs (unless pre-approved)

Warranty by Product Type

Not every piece of furniture is covered under the same terms. Here’s a quick breakdown:

Covered for 5 Years:

• Height-adjustable tables

• LED task lights, power modules, electronics, and accessories

• Seating components (Note: Maximum weight capacity is 275 pounds unless otherwise stated)

Covered for 2 Years:

• Foam cushions, seat pads, and insulation

• Fabric and leather seating, Spacemax/Solero panel fabric, and modesty dividers

• 24/7 and big & tall chairs

Covered for 10 Years:

• Metal filing cabinets and storage units

Tips to Maximize Your Warranty

1. Register or Save Your Receipt
Keep proof of purchase handy. This includes your receipt, order date, and PO number. You’ll need them to file a claim.

2. Handle With Care
Stick to the intended use of each product. Using office chairs in an environment without the proper model could void your warranty.

3. Keep Everything
If something goes wrong, don’t toss the packaging. You’ll need photos of the damage and the packaging for a successful claim.

4. Act Quickly and Follow the Process
To start a claim, reach out to your USDO Customer Service (support@usdiscountofficefurniture.com) or Sales contact. Here’s what to have ready:

• Date of purchase and PO number

• Model number and detailed issue description

• Photos clearly showing the damage or defect

Claims may be denied if this supporting information isn’t provided, so it’s worth gathering everything before reaching out.

The USDO warranty is a valuable part of your purchase. It’s there to ensure your workspace stays functional and comfortable for years to come. By understanding what’s covered, following the usage guidelines, and knowing how to file a claim, you can protect your investment and avoid unnecessary frustrations.

Still have questions about your furniture’s coverage? Contact USDO Customer Service, and we’ll help walk you through your next steps.

877-226-2244

www.usdiscountofficefurniture.com